Creating a Return
At BOFI Racing, we strive to make the process of purchasing parts as seamless as possible. We understand that there may be instances where you need to return items. This document outlines our returns policy, including the conditions for returns, the process for returning items, and important information regarding refunds.
Return Conditions
All returns must meet the following criteria:
Items must be in their original packaging.
Items must not be installed.
Items must be in a re-sellable condition.
Please include a note in the package stating the reason for the return and your order number to help us identify your order.
Return Reasons
Checkout error
Faulty/damaged
Parts missing
Item not as described
Wrong item received
No longer needed
Arrived too late
Unwanted gift
Other
Returns Within the UK
Packages Under 61 x 46 x 46cm or 20kg
For packages that meet the size and weight criteria, you can return your parcel using our Royal Mail portal:
Go to our returns portal at royalmail.com.
Enter your order number, the product SKUs, and the reason for your return.
Confirm the weight and size of your package.
Click the ‘Create your label’ button.
Download, print, and attach the label to your return package. If you do not have access to a printer, Royal Mail can assist you.
Take the package to your nearest Post Office branch or Royal Mail Service Point.
Once we receive your return, we will notify you and process any refunds within 5 working days. Please note that the refund value will be less the return shipping cost, which is currently £5 ex VAT.
Packages Over 61 x 46 x 46cm or 20kg
If you wish to return an item that exceeds the specified dimensions or weight, please send the goods to the following address using the courier of your choice:
Returns
BOFI Racing Ltd
Unit 4
St Margarets Way
Huntingdon
PE29 6EB
United Kingdom
Returns Outside of the UK
For parcel returns from outside the UK, customers must organise their own shipping to the address above.
Damage During Transit
BOFI Racing is not liable for damage to items during return shipping. Customers must ensure all items are properly packaged and delivered safely. If an item is damaged in transit it will be returned to you without a refund.