This document outlines the shipping process for customer orders from our warehouse in the UK to the Samos hub in the Netherlands, including expected delays to updates to tracking information.

When customers place orders, the items are shipped from our warehouse in the UK to the Samos hub in the Netherlands. It is important for customers to be aware of the potential delays that may occur during this shipping process.

On average, customers can expect a delay of approximately 3 days for their orders to reach the Samos hub in the Netherlands after shipping from our warehouse. However, this timeframe can vary based on several factors:

• Weekends

• Bank holidays

As a result, the shipping delay may range from 2 to 5 days, depending on the specific circumstances surrounding the order.

Customers often inquire about the status of their orders after they have been shipped. It is important to note that tracking information will not be available until the order reaches the Samos hub in the Netherlands. We appreciate your understanding and patience during this period.